Privacy Policy

Effective Date: July 30, 2026

Last Updated: July 30, 2026

ProStemEx, LLC, doing business as ProStemLabs (“ProStemLabs,” “we,” “us,” or “our”), respects your privacy and is committed to protecting the personal information you provide when you visit our website, communicate with us, schedule an appointment, request information, or use our services.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

Your name
Email address
Telephone number
Mailing address
Date of birth
Appointment preferences
Information submitted through contact, consultation, booking, or patient inquiry forms
Communications you send to us by email, telephone, SMS, online forms, or other channels
Information regarding your interests in our services
Health-related information that you voluntarily provide when requesting a consultation or completing an intake form

We may also automatically collect certain technical information when you use our website, such as:

Internet Protocol address
Browser type
Device type
Operating system
Pages visited
Date and time of visits
Referral source
Cookies and similar technologies

2. How We Use Your Information

We may use your information to:

Respond to questions and requests
Schedule, confirm, modify, or cancel appointments
Provide appointment reminders and follow-up communications
Provide customer service and administrative support
Evaluate whether our services may be appropriate for you
Communicate information about services, promotions, events, or offers when you have provided the appropriate consent
Process transactions and maintain business records
Improve our website, services, and customer experience
Protect the security and integrity of our systems
Comply with legal, regulatory, and professional obligations
Exercise or defend legal rights

3. SMS and Text Message Privacy

When you provide your mobile telephone number and voluntarily opt in to receive text messages from ProStemLabs, we may send you messages related to:

Appointment confirmations and reminders
Scheduling and rescheduling
Customer support
Consultation follow-ups
Service-related notifications
Promotional or marketing communications, when separately authorized

Your consent to receive SMS messages is voluntary and is not a condition of purchasing any product or service.

Message frequency may vary. Message and data rates may apply.

You may opt out of receiving text messages at any time by replying STOP to any message. After submitting an opt-out request, you may receive one final confirmation message. You may reply HELP for assistance.

Consent to receive SMS messages applies only to ProStemLabs and is not transferable to another company.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service or messaging platform providers, is permitted only as necessary to provide those services. All other use-case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Opting out of SMS communications will not prevent you from receiving communications through other channels when legally permitted.

4. Cookies and Tracking Technologies

Our website may use cookies, analytics technologies, pixels, and similar tools to:

Operate and secure the website
Remember user preferences
Understand website traffic and usage
Improve website functionality
Evaluate the effectiveness of our communications and advertising

You may adjust your browser settings to block or delete cookies. Some website features may not function properly if cookies are disabled.

5. How We Share Information

We do not sell your personal information.

We may disclose personal information to:

Employees and authorized representatives who need the information to perform their duties
Healthcare professionals and service providers involved in your requested services
Website hosting, scheduling, customer relationship management, communications, analytics, payment processing, and technology providers
Professional advisers, including attorneys, accountants, auditors, and insurers
Government agencies, regulators, courts, or law enforcement when required by law
A successor entity in connection with a merger, acquisition, financing, restructuring, or sale of all or part of our business

Service providers are permitted to use information only as necessary to provide services to us or as otherwise allowed by law.

SMS opt-in information and consent records are not sold or shared with third parties for their independent marketing purposes.

6. Health Information

Information submitted through our general website forms may not always be protected in the same manner as information collected during an established patient relationship.

Please do not submit urgent, emergency, or highly sensitive medical information through general website forms, email, or SMS.

Certain health information collected in connection with healthcare services may be governed by additional privacy notices or applicable healthcare privacy laws. Where applicable, those notices will control over this Privacy Policy regarding protected health information.

Our website content and electronic communications are not a substitute for emergency medical care. In a medical emergency, call 911 or go to the nearest emergency department.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, email, SMS communication, or information storage system can be guaranteed to be completely secure. You provide information electronically at your own risk.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

Provide requested services
Maintain business and healthcare records
Comply with legal and regulatory requirements
Resolve disputes
Enforce agreements
Protect our legitimate business interests

Retention periods may vary depending on the type of information and applicable legal requirements.

9. Your Privacy Choices

Depending on where you live and applicable law, you may have the right to:

Request access to personal information we maintain about you
Request correction of inaccurate information
Request deletion of certain information
Withdraw consent for certain communications
Opt out of marketing emails by using the unsubscribe link
Opt out of SMS messages by replying STOP
Request information about how your data is used or disclosed

Some requests may be limited by legal, regulatory, healthcare-record, security, or operational requirements.

To submit a privacy request, contact us using the information provided below. We may need to verify your identity before completing a request.

10. Children’s Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information directly from children under 13 without authorization from a parent or legal guardian.

Parents or guardians who believe a child has provided personal information without authorization should contact us.

11. Third-Party Websites

Our website may contain links to websites or services operated by third parties. ProStemLabs is not responsible for the privacy, security, or content practices of those third parties.

We encourage you to review the privacy policies of any external website you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal obligations.

The updated version will be posted on this page with a revised “Last Updated” date. Your continued use of our website after an update constitutes acknowledgment of the revised policy.

13. Contact Us

For questions or requests regarding this Privacy Policy, please contact:

ProStemEx, LLC d/b/a ProStemLabs

7777 Leesburg Pike, Suite 306S

Falls Church, VA 22043

United States

Website: www.prostemlabs.com

You may also contact us through the contact form available on our website.