Terms and Conditions

Effective Date: July 30, 2026

Last Updated: July 30, 2026

These Terms and Conditions (“Terms”) govern your access to and use of the ProStemLabs website, online forms, appointment-request tools, electronic communications, and related services.

The website is operated by ProStemEx, LLC, doing business as ProStemLabs (“ProStemLabs,” “we,” “us,” or “our”).

By accessing or using our website, you acknowledge that you have read and agree to these Terms. If you do not agree, please do not use the website.

1. Website Information

The information available on this website is provided for general educational and informational purposes only.

Website content is not intended to:

Diagnose a medical condition
Replace an examination or consultation with a qualified healthcare professional
Create a healthcare provider-patient relationship
Constitute medical advice
Guarantee that any treatment or service is appropriate for a particular person
Guarantee a particular medical, cosmetic, therapeutic, or financial result

A healthcare provider-patient relationship is established only after the applicable consultation, evaluation, consent, and acceptance processes have been completed.

2. Medical Emergencies

Do not use the website, email, online forms, or SMS to communicate a medical emergency.

If you believe you are experiencing a medical emergency, call 911 or seek immediate care at the nearest emergency department.

3. Eligibility and Acceptable Use

You agree to use the website only for lawful purposes.

You may not:

Submit false, misleading, or fraudulent information
Impersonate another person
Attempt to gain unauthorized access to the website or its systems
Introduce viruses, malicious software, or harmful code
Interfere with the operation or security of the website
Scrape, copy, reproduce, or commercially exploit website content without authorization
Use the website in violation of any applicable law or regulation

We may restrict or terminate access to the website when we reasonably believe these Terms have been violated.

4. Appointments and Consultations

Submitting an appointment, consultation, or contact form does not guarantee an appointment or establish a healthcare provider-patient relationship.

Appointments remain subject to:

Provider availability
Confirmation by ProStemLabs
Completion of required forms
Medical eligibility
Applicable deposits or payments
Location and scheduling availability
Compliance with clinic policies

We may reschedule, cancel, or decline an appointment when reasonably necessary.

Information provided during scheduling must be accurate and complete. You are responsible for notifying us of changes to your contact information, medical information, or appointment availability.

5. Treatment Information and Results

Individual responses to medical, wellness, aesthetic, and regenerative services vary.

Statements, testimonials, photographs, descriptions, or examples presented on the website do not guarantee that another individual will experience the same outcome.

The risks, benefits, alternatives, limitations, and expected outcomes of a service should be discussed with an appropriately qualified healthcare provider before proceeding.

6. SMS Messaging Terms

Program Description

By voluntarily selecting the SMS consent checkbox on a ProStemLabs form, providing your mobile number, or otherwise completing an approved opt-in process, you authorize ProStemLabs to send text messages regarding:

Appointment confirmations and reminders
Scheduling and rescheduling
Consultation follow-ups
Customer service
Service-related information
Promotional offers and marketing communications, when authorized

Consent applies specifically to communications from ProStemLabs and is not transferable or assignable to another company.

Voluntary Consent

Consent to receive text messages is not a condition of purchasing any goods or services.

The SMS consent checkbox must be selected voluntarily and will not be preselected.

Message Frequency

Message frequency varies depending on your appointments, requests, interactions, and communication preferences.

Message and Data Rates

Message and data rates may apply according to your wireless carrier and mobile service plan.

ProStemLabs is not responsible for fees charged by your wireless carrier.

Opting Out

You may cancel SMS communications at any time by replying STOP to any ProStemLabs text message.

You may receive one final text confirming that your opt-out request has been processed. After that confirmation, no additional SMS messages will be sent unless you voluntarily opt in again.

We will honor valid revocation and opt-out requests as required by applicable law.

Help

Reply HELP to a ProStemLabs text message for assistance. You may also contact ProStemLabs through the contact form on our website.

Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages.

Message delivery is subject to the availability and operation of telecommunications networks and third-party messaging platforms.

Supported Carriers

SMS services may be available through participating United States wireless carriers. Availability may vary by carrier, device, service plan, and location.

Privacy

Information collected through the SMS program is handled according to our Privacy Policy: https://www.prostemlabs.com/privacy-policy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with third parties, except with service providers that support the operation of the messaging program.

7. Email Communications

When you provide your email address, we may send communications related to your inquiries, appointments, services, or requested information.

Where permitted and with the appropriate authorization, we may also send promotional emails. You may unsubscribe from marketing emails by using the unsubscribe link included in those messages.

Administrative, transactional, or legally required communications may continue when permitted by law.

8. Payments, Pricing, and Promotions

Prices, financing options, packages, discounts, promotions, and availability may change without notice unless otherwise stated in a written agreement.

Promotional offers:

May have expiration dates
May be subject to eligibility requirements
May not be combined with other offers
May be limited to specific locations, providers, or services
Have no cash value unless expressly stated
May be modified or discontinued where legally permitted

Payment, deposit, refund, rescheduling, cancellation, and financing terms may also be governed by separate documents provided at the time of booking or purchase.

9. Intellectual Property

The website and its content, including text, graphics, photographs, videos, logos, trademarks, designs, downloads, and software, are owned by or licensed to ProStemLabs and are protected by intellectual property laws.

You may view and use the website for personal, noncommercial purposes.

You may not reproduce, distribute, modify, republish, sell, license, or commercially exploit website content without prior written authorization.

10. Third-Party Services and Links

Our website may link to or integrate with third-party services, including:

Appointment scheduling systems
Patient management systems
Payment and financing providers
Communication platforms
Analytics services
Social media platforms
External educational resources

Third-party services are governed by their own terms and privacy practices. ProStemLabs does not control and is not responsible for the content, availability, security, accuracy, or practices of third-party services.

11. Disclaimer of Warranties

To the fullest extent permitted by law, the website and its content are provided on an “as is” and “as available” basis.

ProStemLabs does not warrant that:

The website will always be available or error-free
Website content will be complete, current, or free from inaccuracies
The website will be free from viruses or harmful components
Any particular outcome will result from using the website or our services

Nothing in these Terms excludes warranties that cannot legally be excluded.

12. Limitation of Liability

To the fullest extent permitted by applicable law, ProStemLabs and its owners, managers, employees, contractors, providers, and representatives will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from your use of or inability to use the website.

This limitation does not apply where liability cannot legally be limited or excluded.

Clinical services may be governed by separate consent documents, treatment agreements, and applicable professional standards.

13. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless ProStemLabs and its owners, managers, employees, contractors, providers, and representatives from claims, liabilities, damages, losses, and expenses arising from:

Your unlawful or unauthorized use of the website
Your violation of these Terms
Information you submit through the website
Your infringement of another person’s rights

14. Privacy

Your use of the website is also governed by our Privacy Policy: https://www.prostemlabs.com/privacy-policy

The Privacy Policy is incorporated into these Terms by reference.

15. Governing Law

These Terms will be governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-law principles.

Unless prohibited by applicable law, disputes relating to the website or these Terms will be subject to the jurisdiction of the appropriate state or federal courts serving Fairfax County, Virginia.

16. Changes to These Terms

We may update these Terms periodically.

Revised Terms will be posted on this page with an updated “Last Updated” date. Your continued use of the website after revised Terms are posted constitutes acceptance of the updated Terms.

17. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in full force and effect.

18. No Waiver

Our failure to enforce a provision of these Terms does not waive our right to enforce that provision or any other provision in the future.

19. Contact Information

Questions regarding these Terms may be directed to:

ProStemEx, LLC d/b/a ProStemLabs

7777 Leesburg Pike, Suite 306S

Falls Church, VA 22043

United States

Website: www.prostemlabs.com

You may also contact us through the contact form available on our website.